Managing conflict in the workplace is inevitable in a person’s day-to-day life. And when they happen, the idea is not to try to prevent them but rather to resolve and manage them in an effective manner. When people use the appropriate tools of resolution to address issues, they will be able to keep their differences from rising to major problems.
1. Clarify what is the source of conflict
2. Find a safe and private place to talk
3. Listen actively and let everyone have their say
4. Investigate the situation